Pavilion Theatre (Glasgow) Ltd – Terms and Conditions of Sale

A) This ticket is issued subject to the Rules and Regulations of the Pavilion Theatre (Glasgow), event organiser and promoter.

B) The management reserves the right to refuse admission should patrons breach any Rules and Regulations of the Pavilion Theatre (Glasgow), event organiser or promoter. The management may on occasions have to conduct security searches to ensure the safety of the patrons.

C) The management reserves the right to ask the ticket holder to leave the premises and will take the appropriate measures to ensure such a request.

D) Every effort to admit latecomers will be made at a suitable break in the performance / event, but admission cannot always be guaranteed.

E) Tickets are sold subject to the management’s right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.

F) It is the responsibility of the ticket holder to ascertain whether an event / performance have been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation. Please note that we cannot guarantee that ticket holders will be informed of such cancellation before the date of the event.

G) Further to the introduction of the credit card surcharge ban, as of 13^th January 2018, we have introduced a new fully inclusive Transaction Fee, for all bookings made via the Box Office or Online. This is the same fee for all method of payments. This new fee of only £2.00 per transaction is well below the industry standard and we have tried to keep this down as low as possible. No other booking fees or charges are applicable and the only other charge would be for first class postage which is currently £1.25.

H) Please check your tickets as mistakes cannot always be rectified.

I) We regret that tickets cannot be exchanged or refunded after purchase. The Management cannot be held responsible for any tickets which are lost or stolen. The Pavilion Theatre (Glasgow) reserves the right to cancel ticket bookings which we reasonably suspect to have been made fraudulently.

J) If this ticket is re-sold or transferred for profit or commercial gain, it may be voided and the holder may be refused entry to, or ejected from the venue.

K) The use of unauthorized photographic and recording equipment is prohibited. Tapes or films may be destroyed. Hot foods / drinks and alcohol are also prohibited from the auditorium. To conform to the Licensing Scotland Act (2005), alcohol bought out with the theatre is prohibited and will be confiscated and disposed off.

L) All mobile phones must be switched off for the duration of the performance.

M) For security reasons, Digital CCTV is recorded throughout the theatre at all times.

N) Smoking is not permitted within any area of the Theatre.

O) The Pavilion Theatre (Glasgow) accepts no responsibility for any personal property.

P) Patrons should be advised that official merchandise is only available inside the venue.

Q) The Ticket holder has a right only to a seat of a value corresponding to that stated on the ticket and the Management reserve the right to provide alternative seats to those specified on the ticket.

R) The ticket holder must comply with all relevant statutes, safety announcements and regulations whilst attending the event.

S) Breach of any of these conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall enable the venue or event management to eject you from the venue.