• Firstly, and most importantly if you feel unwell or have any symptoms of COVID-19 before arriving you MUST stay away from the theatre.
  
  Please ensure you have your valid ticket for your performance and that you are fully aware of all COVID-19 Procedures that the Pavilion Theatre Glasgow have in place, this can be found here.

To enter the theatre, we ask that all customers are fully vaccinated, where applicable,
OR
-Can produce a negative PCR or Lateral Flow Test result taken within 48 hours prior to your chosen event, this will be delivered by email or text within 2 hours should this be required by Scottish / UK Government.

Please note; that this will be subject to change quickly if required.

In line with Scottish Government guidance regarding face-coverings indoors, it is currently law that you continue to wear face coverings, unless you are exempt. We encourage you to display the Face Covering Exemption Card Scotland upon arrival if you are exempt, which is available here. Please allow sufficient time for this to arrive prior to your visit to the theatre. Face Coverings should be worn upon entry, when moving around the theatre and when you are seated

You will already be aware that the Scottish Government has removed social distancing measures in theatres.

• We kindly ask for the comfort of all customers you consider 1 metre distancing where possible (excluding seating).
• We ask you not to move from your designated area and allocated seating and not to wander freely during the performance.
• We will always insist that customers observe any visual set out social distancing measures when in the theatre and once entrance is permitted, we ask you to proceed to your seat as quickly and safely as possible.

In the event that the performance does not go ahead on the scheduled date we will notify all customers as soon as possible. This update will include procedures to either rescheduled or receive a refund for the changed performance.

In addition to our standard Terms of Booking, refunds or exchanges will be offered for those who are showing any symptoms of COVID-19 after booking or who are currently required to self-isolate. Please contact the box office on 0141-332-1846 or email sales@paviliontheatre.co.uk for more information.

For the latest updates and information prior to your visit, please follow our social media channels on Facebook or Twitter

At the current time, we are operating as a cashless venue for the safety of our visitors and employees. We accept all major credit & debit cards as well as Apple Pay & Google Pay.

If attending as a customer, you will be required to provide contact details upon entry via the Check in Scotland QR Code, which will be displayed outside the venue in the poster sites.

For our visitors with access requirements, please contact us on 0141 332 1846 or email sales@paviliontheatre.co.uk so we can best assist you on your arrival. We understand that some of our procedures and new setup may be concerning for some, but we want to make sure you have the best experience and will do the best we can to help make your theatre visit enjoyable for all.

We will have the usual facilities available however, some services may be limited. As prior to the pandemic, alcohol is not permitted in the seated areas of the theatre nor are you permitted to consume any alcohol purchased out with the Pavilion Theatre. Please note that bars and shops will be closed during the performance to minimise the movement within the theatre

At this time interval orders can not be ordered at the bar.

We will have the usual facilities available however, some services may be limited. Please note that bars and shops will be closed during the performance to minimise the movement within the theatre.

If you attend the theatre without a suitable face covering or forget to bring one these will be available complimentary for all visitors.

Unfortunately, at this time stage door meetings are not available. We want our cast and audience to be as safe as possible during this time. We do ask that you do not wait outside the stage door for the safety and respect for performance and staff members.

Unfortunately to protect the audience and the performers of the show and to limit gatherings of crowds in a small spaces, signings will not be possible at this time.

Beyond Level 0, the requirement to self-isolate as a close contact of a positive case has changed for fully vaccinated individuals, as long as you remain asymptomatic. You do not need to self-isolate as a close contact if you: Are fully vaccinated and 14 days has passed since your second dose of vaccination

• You have taken a negative PCR test since being advised to isolate as a close contact. You must remain in self-isolation while awaiting the result of the PCR test result
• You do not develop COVID-19 symptoms. If symptoms develop at any stage, you must self-isolate immediately and book a PCR test, in line with existing arrangements.

 

Anyone travelling from England or elsewhere is still required to take a test and log a negative result. English visitors can do it here or through their NHS Covid Pass
For those travelling from abroad, collect a box of lateral flow tests from a pharmacy or walk-in test centre and instead insert the address of the accommodation you’re staying at when logging as Scottish residents would.