• • We now offer a range of ticket delivery methods to suit everybody. You can have your ticket delivered to you in the following ways:
    • Digital Ticket: A digital ticket is just like a ‘print-at-home’ ticket or paper ticket, but instead of carrying the physical paper ticket, you just show the ticket barcode/QR Code on your mobile phone.
      This can be added to your Apple or Google Wallet. Simply click the link to add these when you receive your ticket email from us. This will be delivered from the email address noreply@ticketmaster.com This is a free service.
    • Print @ Home: After checkout, you will receive an email containing your tickets as a PDF attachment. Simply print these at your convenience and present them when you arrive at the theatre to be scanned. This will be delivered from the email address noreply@ticketmaster.com This is a free service.
    • Paper Theatre Tickets: If none of the above options suit, you can still opt to have a physical ticket sent by the theatre. These will be delivered by Royal Mail First Class post at an additional cost of £1.50 or can be collected at the box office if booked less than 7 days in advance of your performance.

• • Our ticketing emails are delivered immediately after booking and will likely be in your inbox no longer than a few minutes after completing the transaction. If in the unlikely event that you don’t receive these, please check your junk / spam folder for the email or contact our box office on 0141 332 1846 or sales@paviliontheatre.co.uk and our staff will be happy to assist you.

• • Simply download the ticket to your Apple Wallet or Google Wallet on your mobile phone, or you can print your tickets at home.

• • Yes. Each ticket issued by the theatre has been allocated its own unique barcode or QR code which is then scanned by the staff upon arrival. These are single use and once scanned, cannot be used again by any other person.

• • Yes – as long as your screen is in good condition with no cracks there should be no issue using a phone that has a clear screen protector. Scanners work better with a bright screen, so make sure the screen brightness on your phone is set at its brightest.

• • You’ll all need to arrive together so the tickets can be scanned on your phone unless you transfer tickets to the other members of your party ahead of the event. This can be shared via your wallet or by messaging apps such as WhatsApp. We recommend doing this in advance of attending to avoid any delays in entering the venue.

• • Please visit the Box Office on arrival at the theatre, where you will need to provide booking details and some form of ID so that staff can access your account and reissue new tickets.

• • Please contact our box office on 0141 332 1846 or sales@paviliontheatre.co.uk and our staff will be happy to assist you.

• • If you bought tickets as a gift and won’t be at the event yourself, you can transfer them by forwarding the ticket email received after booking. Alternatively, these can be forwarded using messaging apps like WhatsApp.

• • Please contact our box office on 0141 332 1846 or sales@paviliontheatre.co.uk and our staff will be happy to assist you.

• • The safety of both our staff and customers is paramount to the Pavilion Theatre. In accordance with licensing and Police Scotland recommendations, we may conduct random bag checks upon entry. Please ensure that you co-operate with our security team to ensure quick entry to the theatre.

• • To comply with the Licensing Scotland Act 2005, only alcohol purchased within the Pavilion Theatre can be consumed. As part of our security bag checks, any alcohol which is brought in from out with the Pavilion Theatre will be confiscated and disposed of. Large bags, rucksacks, backpacks and suitcases are not permitted.

• Any persons attending under the influence of drugs or excess alcohol will be refused entry.

• • We have three levels to the theatre.

• Stalls: The ground area level with the stage.Circle: The middle level, overlooking the stage.Balcony: Often referred to as ‘The Gods’, the top level of the theatre with 70 stairs to access this area.

• The stalls area has easy access for those who require easily accessible seats. Please speak to our box office team on 0141-332-1846 who will be able to assist in giving you the best seat for any requirements you may have.

• Unfortunately, we cannot admit electric wheelchairs or mobility scooters as we do not have adequate storage facilities for these and some are too heavy for our staff to manoeuvre or lift. For further information, please contact the box office on 0141-332-1846. We apologise for any inconvenience that this may cause and hope that you appreciate that storage, especially in an older theatre like ours, is very limited.

• The stalls area has easy access for those who require easily accessible seats. Please speak to our box office team on 0141-332-1846 who will be best equipped to help with any requirements you may have.

• Only confectionery and soft drinks in sealed bottles / cans are permitted into the theatre. Any bottles / cans which have been opened prior to entry may be confiscated and disposed of. No hot food is permitted.

• To comply with the Licensing Scotland Act 2005, only alcohol purchased within the Pavilion Theatre can be consumed. As part of our security bag checks, any alcohol which is brought in from elsewhere will be confiscated and disposed of.

• • Each area of the theatre has its own bar facility. Drinks can be pre-ordered for the intermission before the performance. Please note that the theatre bar closes 3 minutes before the beginning of the first and second half of each show. Speak to our bar staff for more information.

• • Confectionery & soft drinks can be purchased in shops in the Stalls & Circle area.

• • Ice cream will be sold in each area at the interval.

• Merchandise, if available, will be sold at the Renfield Street main entrance.

• As we are a seated venue with a broad range of customers, we ask that you respect the enjoyment of others by remaining seated during the performance.

• Yes. To ensure the best experience for using this system, turn your hearing aid to channel T and book an outside aisle seat.

• Due to the age of the theatre and preserve its grade A listing from Historic Scotland, we are unable to install any lifts.

• Various stage effects are used in the theatre. Any specific warnings will be displayed on the night of your performance. Alternatively, speak to our front of house staff who can advise on the night.

• Doors generally open 45 minutes before your performance time.

• Every effort is made to admit latecomers however, you may be asked to wait or sit at the back of the auditorium until a suitable point in the performance to avoid disruption.

• • 1,449. This is made up of:

• • Stalls: 677

• • Circle: 341

• • Boxes: 18 seats, 4 boxes in total.

• Balcony: 413

• No.

• All areas have a centre aisle within the theatre.

• Regrettably, we do not offer this at this time.

• For security reasons, large bags, rucksacks, backpacks and suitcases are not permitted.

• Smoking, including the use of e-cigarettes is not permitted within the theatre.

• No. The nearest parking facilities are Buchanan Galleries, Concert Square or Cambridge Street located a short walk away from the theatre.

• • The moderate use of camera phones and small digital cameras is permitted. Please ensure that the flash is off during the performance as it can be distracting to the performers and other audience members.

• The use of professional cameras, tablets and any recording equipment is strictly prohibited.

• • In Writing: Trafalgar UK Theatres Glasgow Limited, 121 Renfield Street, Glasgow, G2 3AX.

• • Telephone: 0141-332-1846

• E-Mail: sales@paviliontheatre.co.uk

We want to hear from you!

• The Pavilion Theatre works hard to get the essentials of its service right every day. We recognise however that sometimes things go wrong. When that happens we want to hear about it, and we want to make it as easy as possible for our customers to contact us and let us know. Whether this is a complaint, a suggestion, an enquiry, a review or a compliment, we want to hear from you so that we can continue to improve our services.Our approach Every piece of feedback gives us a unique insight into the way our customers view our services. With this in mind, we will handle all feedback based on the following principles:
  • • We want to hear from you – your feedback helps us improve our service.

   

  • • We believe you have the right to complain if you are unhappy with our services.

   

  • • We will always treat our customers fairly and with respect.

   

  • • We are committed to responding promptly to your feedback. If we cannot resolve your issue on the first contact, we’ll aim to get back to you within seven working days and ten working days for letter correspondence.

   

  • We record all feedback received by phone, mail or online and use this information to improve our services.

  How to contact us

  • • Call: 0141-332-1846

   

  • In Writing: Marie Donnelly,

  Trafalgar UK Theatres Glasgow Limited 121 Renfield Street Glasgow G2 3AX

  • E-Mail: feedback@paviliontheatre.co.uk
  • Complete This Form

  Why we record your feedback We record all feedback received via phone, e-mail and mail in our management system. This allows us to track the progress of the case and ensure it is resolved. As well, we can use this information to identify problems that are being experienced by a number of customers which may indicate wider issues with our services. How we handle complaints When you contact us we:

  • Acknowledge your complaint and record the key details such as:
    • • Your name and contact details (you can remain anonymous if you wish).

     

    • • The nature of your complaint.

     

    • • The date, time and location of the incident.

     

    • What resolution you seek.

  When you’ll get a response We endeavour to resolve all complaints at the first point of contact. If this isn’t possible, we’ll work hard to reply to you within seven working days and ten working days for letter correspondence.