- In person: Theatre Box Office, 121 Renfield Street, Glasgow, G2 3AX.
- Telephone: 0141-332-1846
- Online: paviliontheatre.co.uk
- Standard Opening Hours: Monday to Saturday, 10am to 6pm (8:30pm on show days)
- If purchased 5 days or more in advance, tickets will be posted at a cost of £1.30.
- If purchased less than 5 days before the show, tickets will be held at the theatre box office for collection. Please ensure that you bring your credit / debit card used as proof of purchase along with confirmation e-mail, if applicable.
- On the night of your performance, please bring your credit / debit card used as proof of purchase along with confirmation e-mail, if applicable.
- Unfortunately, once purchased, all tickets are both non refundable or transferrable. Please ensure that before you purchase your tickets, all the details including date, time, performance are all correct as mistakes may not be rectifiable later.
- Yes, but at the moment, we can only accept UK bookings online so if you live out with this area, please call the box office on +44 141 332 1846.
Further to the introduction of the credit card surcharge ban, as of 13th January 2018, we have introduced a new fully inclusive Transaction Fee, for all bookings made via the Box Office or Online. This is the same fee for all method of payments. This new fee of only £2.25 per transaction is well below the industry standard and we have tried to keep this down as low as possible. No other booking fees or charges are applicable and the only other charge would be for first class postage which is currently £1.30.
- Yes. All children must have a valid ticket to keep us in line with licensing regulations.
- Visa, Mastercard and Maestro. Please note that we do not accept AMEX.
- Yes. We sell Gift Vouchers in denominations of £5, £10 & £20. Please note that these can only be used at the Pavilion Theatre, Glasgow and we do not accept vouchers for any third parties such as Ticketmaster.
- Unfortunately, we do not accept theatre tokens at this time.
- Age restrictions may apply to certain shows. We do not recommend that attending the theatre is suitable for anybody under the age of 5 unless this is a performance specifically for younger people. For age restrictions please see show Information, or call the box office on 0141-332-1846.
- The safety of both our staff and customers is paramount to the Pavilion Theatre. In accordance with licensing and Police Scotland recommendations, we may conduct random bag checks upon entry. Please ensure that you co-operate with our security team to ensure quick entry to the theatre.
- To comply with the Licensing Scotland Act 2005, only alcohol purchased within the Pavilion Theatre can be consumed. As part of our security bag checks, any alcohol which is brought in from out with the Pavilion Theatre will be confiscated and disposed of. Large bags, rucksacks, backpacks and suitcases are not permitted.
- Any persons attending under the influence of drugs or excess alcohol will be refused entry.
- We have three levels to the theatre.
- Stalls: The ground area level with the stage.Circle: The middle level, overlooking the stage.Balcony: Often referred to as ‘The Gods’, the top level of the theatre with 70 stairs to access this area.
- The stalls area has easy access for those who require easily accessible seats. Please speak to our box office team on 0141-332-1846 who will be able to assist in giving you the best seat for any requirements you may have.
- Unfortunately, we cannot admit electric wheelchairs or mobility scooters as we do not have adequate storage facilities for these and some are too heavy for our staff to manoeuvre or lift. For further information, please contact the box office on 0141-332-1846. We apologise for any inconvenience that this may cause and hope that you appreciate that storage, especially in an older theatre like ours, is very limited.
- The stalls area has easy access for those who require easily accessible seats. Please speak to our box office team on 0141-332-1846 who will be best equipped to help with any requirements you may have.
- Only confectionery and soft drinks in sealed bottles / cans are permitted into the theatre. Any bottles / cans which have been opened prior to entry may be confiscated and disposed of. No hot food is permitted.
- To comply with the Licensing Scotland Act 2005, only alcohol purchased within the Pavilion Theatre can be consumed. As part of our security bag checks, any alcohol which is brought in from elsewhere will be confiscated and disposed of.
- Each area of the theatre has its own bar facility. Drinks can be pre-ordered for the intermission before the performance. Please note that the theatre bar closes 3 minutes before the beginning of the first and second half of each show. Speak to our bar staff for more information.
- Confectionery & soft drinks can be purchased in shops in the Stalls & Circle area.
- Ice cream will be sold in each area at the interval.
- Merchandise, if available, will be sold at the Renfield Street main entrance.
- As we are a seated venue with a broad range of customers, we ask that you respect the enjoyment of others by remaining seated during the performance.
- Yes. To ensure the best experience for using this system, turn your hearing aid to channel T and book an outside aisle seat.
- Due to the age of the theatre and preserve its grade A listing from Historic Scotland, we are unable to install any lifts.
- Various stage effects are used in the theatre. Any specific warnings will be displayed on the night of your performance. Alternatively, speak to our front of house staff who can advise on the night.
- Doors generally open 45 minutes before your performance time.
- Every effort is made to admit latecomers however, you may be asked to wait or sit at the back of the auditorium until a suitable point in the performance to avoid disruption.
- 1,449. This is made up of:
- Stalls: 677
- Circle: 341
- Boxes: 18 seats, 4 boxes in total.
- Balcony: 413
- All areas have a centre aisle within the theatre.
- Regrettably, we do not offer this at this time.
- For security reasons, large bags, rucksacks, backpacks and suitcases are not permitted.
- Smoking, including the use of e-cigarettes is not permitted within the theatre.
- No. The nearest parking facilities are Buchanan Galleries, Concert Square or Cambridge Street located a short walk away from the theatre.
- The moderate use of camera phones and small digital cameras is permitted. Please ensure that the flash is off during the performance as it can be distracting to the performers and other audience members.
- The use of professional cameras, tablets and any recording equipment is strictly prohibited.
- In Writing: Pavilion Theatre (Glasgow) Ltd, 121 Renfield Street, Glasgow, G2 3AX.
- Telephone: 0141-332-1846
- E-Mail: email@example.com
We want to hear from you!
- The Pavilion Theatre works hard to get the essentials of its service right every day. We recognise however that sometimes things go wrong. When that happens we want to hear about it, and we want to make it as easy as possible for our customers to contact us and let us know. Whether this is a complaint, a suggestion, an enquiry, a review or a compliment, we want to hear from you so that we can continue to improve our services.Our approach Every piece of feedback gives us a unique insight into the way our customers view our services. With this in mind, we will handle all feedback based on the following principles:
- We want to hear from you – your feedback helps us improve our service.
- We believe you have the right to complain if you are unhappy with our services.
- We will always treat our customers fairly and with respect.
- We are committed to responding promptly to your feedback. If we cannot resolve your issue on the first contact, we’ll aim to get back to you within seven working days and ten working days for letter correspondence.
- We record all feedback received by phone, mail or online and use this information to improve our services.
How to contact us
- Call: 0141-332-1846
- In Writing: Marie Donnelly,
Pavilion Theatre (Glasgow) Ltd 121 Renfield Street Glasgow G2 3AX
- E-Mail: firstname.lastname@example.org
Why we record your feedback We record all feedback received via phone, e-mail and mail in our management system. This allows us to track the progress of the case and ensure it is resolved. As well, we can use this information to identify problems that are being experienced by a number of customers which may indicate wider issues with our services. How we handle complaints When you contact us we:
- Acknowledge your complaint and record the key details such as:
- Your name and contact details (you can remain anonymous if you wish).
- The nature of your complaint.
- The date, time and location of the incident.
- What resolution you seek.
When you’ll get a response We endeavour to resolve all complaints at the first point of contact. If this isn’t possible, we’ll work hard to reply to you within seven working days and ten working days for letter correspondence.
Since it opened in 1904, the Pavilion has stayed close to it roots producing and providing a traditional venue for Comedy, Music, Variety and all other areas of Entertainment.
Situated in the heart of Glasgow’s Theatreland, the Pavilion is one of the oldest theatres in Scotland but is well equipped to produce the best in entertainment in the 21st century.
There is something for everyone at the Pavilion, come and see!
The Pavilion Theatre,
121 Renfield Street,
0141 332 1846